Customer Service: The Silent Business Killer Workshop

Poor customer service costs US businesses $84 Billion each year.
How much is your business losing in....

• Revenue
• Poor reputation
• Lost customers
• Lost referrals

 In today's aggressive market, your level of service could be the competitive advantage you need to succeed above and beyond your opponents.
PT 1: Communication Tools for Positive Customer Interaction

• Convert negative thoughts to positive, powerful thoughts!
• Apply positive words and phrases during customer conversation!
• Implement techniques that create a positive, memorable image! 

PT 2: The Excellence Standard: Increase your Service Increase your Revenue

• Your Customer Service Vision statement
• How to capitalize on excellent service
• Effective customer service tools
• Skills for creating long lasting client satisfaction, relationships and repeat business.