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Donor Development Officer

American Red Cross
Job Description

We are seeking a Donor Development Officer to join our fundraising team in Denver, to serve our community and support our lifesaving services.  This mission-critical role serves as the key steward for a portfolio of prospective philanthropists in support of the American Red Cross, primarily by phone interaction and local face to face solicitation. We are located at 444 Sherman Street, Denver, CO.


1. Strategy:  Develops and executes ongoing strategy for qualifying donors in extensive donor discovery, retention and growth of donor contributions as well as recapture from previous donors.   Works collaboratively with other departments and partners with development staff at the National Office to create customized solicitation strategies matching the objectives of the organization and interests of the donor/prospect.

2. Fundraising Targets and Portfolio Management:  Manages an assigned portfolio of 500-750 donors and prospects with intent to discover donor potential.  Responsible for minimum annual fundraising goal tied to blended portfolio as specified in performance standards, including both renewable gifts and new incremental revenue.  Develop aggregate donor management plans resulting in primarily phone interaction and local face to face solicitation.  Revenue target may increase due to major domestic disasters. Serve as mentor/informal leader to less experienced team members and operational resource in the areas of retention and strengthening donor relationships. In this role, you may be calling 50 potential donors a day and connect with 5-7 for conversations. You will be reaching out to corporate, individual and local foundations.

3. Prospect Development:  Implements programs/activities to identify, cultivate, solicit and steward donors at the $2,500 level or higher, with an emphasis on maximizing revenue for the American Red Cross.  May work with community Board members and other leadership volunteers to identify, cultivate, solicit and steward appropriate donors.  Updates donor records in region and/or district database and Salesforce following donor contacts. 

4. Relationship Development:  Accountable for cultivating relationships of individual and organizational fundraising with focus on retention, recapture and growth.  Responsible for new business development and the need to steward donor relationships until annual hand off of accounts occurs which meets channel design and donor centric principles.

5. It is the responsibility of all Red Cross staff members to recruit, train and work with volunteers and to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintain a cooperative atmosphere for everyone. 

Education:  Bachelor’s degree or equivalent experience required.  Advanced degree highly desirable.

Experience:   Minimum three years sales and/or fundraising experience required.  Experience in qualifying donors through donor discovery and proven success with straightforward requests is required.   

Skills and Abilities: Ability to relate well and work effectively with multiple constituencies and audiences.  Excellent organizational, verbal and written skills required.  Knowledge of office systems: MS-Office preferred and fundraising database systems (e.g., Raiser’s Edge, Salesforce.com).  A team player committed to developing and working within a collaborative environment and to ensuring the highest customer service orientation.

Travel: Requires some travel (15% face to face contact) within the Denver area.


Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.

Apply now!  Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.


The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply.

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