Micronet Template

Technical Support Analyst III - Full Time

Denver Art Museum
Job Description

We are looking for a problem solver that enjoys communicating and wants to be a part of our support team. Around half of the role will be ensuring our employees keep their Windows and Mac computers and other devices working as expected. The remainder will be planning and/or executing the completion of projects that come up – including installing and maintaining technology in exhibits and throughout the museum. This position is a full-time hourly position with benefits and requiring occasional after-hours/weekend support. Who is right for this role? We are looking for an individual that is ready to embrace our amazing culture. If you are a technically skilled champion that excels at improving business processes – we want to hear from you.

Responsibilities:

  • Provide on-site technical support to staff: Mostly Windows computers & some Macs / business apps / MS Office
  • Install and configure computer hardware, software and peripherals
  • Troubleshoot software, desktop computers, laptops, printers and network equipment
  • Guide less-experienced technicians through troubleshooting and providing excellent customer support to our staff and guests
  • Act as the training coordinator for technology within the department and for the organization as a whole
  • Develop a foundation for building the knowledge base and assist with streamlining support processes
  • Act as the primary resource for day-to-day planning of IT tasks and the ongoing upkeep of our support tickets
  • Assist the tech support manager and/or project manager with planning and execution for technology needs on projects, gallery installations and daily walk-throughs of our galleries

Traits:

  • Self-motivated and able to work independently as well as part of a team
  • Personable with good customer service skills
  • Good oral and written communication skills
  • Willingness to work on a broad range of technology-related areas
Qualifications

Must-haves:

  • Strong working knowledge of Windows (7 / 10) as well as networking fundamentals
  • Basic understanding and experience using MDT (Microsoft Deployment Toolkit) or SCCM, Active Directory and any variety of a ticketing system (Zendesk, Spiceworks, custom)
  • College: Undergrad or higher (Appropriate work experience can be considered as an alternative)
  • Demonstrated experience with the Microsoft Office suite and similar office productivity tools.
  • At least six years of previous experience in roles requiring deductive reasoning/troubleshooting, customer service, problem solving and/or technical support

Experience that helps:

  • Experience or aptitude toward brainstorming, colluding, listening, identifying and understanding what it takes to develop and execute a technical training program for an entire organization – and doing it well.
  • Knowledge of A/V equipment such as projectors, A/V software and installation knowledge
  • Supporting the deployment and/or everyday functionality of infrastructure-based platforms such as antivirus and other security, inventory, and patch management (WSUS) solutions
  • Experience with the use and management of Macs and/or mobile devices. In particular: maintaining software deployments for multiple OSX and/or mobile devices in a managed environment

Working Conditions:

  • Must be able to routinely navigate (no running) through artwork to ensure grandfathered technology is working
  • Ability to lift and maneuver equipment up to 50lbs
  • Use of ladders and lifts (don’t worry – we’ll train you)
  • May require after-hours and/or weekend assistance for special events, scheduled maintenance, shift coverage or remediation
Contact Information
Share by: