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CTL/Thompson, Inc.
Job Description
CTL|Thompson, Inc. is seeking an IT Helpdesk Technician to work in our Centennial/Corporate office. The primary function of this position will be to assist with installing, upgrading and troubleshooting hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you.
To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase employee satisfaction.
  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with staff to ensure their systems are functional
  • Report staff feedback and potential product requests
  • Help create technical documentation and manuals
  • Assist with other duties as required
  • Proven work experience as a Desktop Support Engineer
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • Associates degree in Computer related field or education in progress/equivalent experience
As leaders in the industry, CTL|Thompson employs only those with technical excellence and professionalism. Individuals exhibiting these qualities are attracted to CTL|Thompson by the potential for professional growth and advancement within the organization, and the opportunity to work alongside industry leaders. 
Our full-time employees enjoy competitive pay and a generous benefits package which includes medical, life and long term disability insurances.  Voluntary benefits options include dental, vision, supplemental life, short term disability, a flexible spending account and others.  Retirement benefits include a 401K and profit sharing plan.  CTL|Thompson, Inc. is an equal opportunity employer/Veterans/Disabled.
Any offer of employment will be contingent upon:
  1. Verification of your right to work in the United States, as demonstrated by your completion of the I-9 form upon hire and your submission of acceptable documentation (as noted on the I-9 form) verifying your identity and work authorization within three days of starting employment.
  2. Satisfactory completion of a background investigation, for which the required notice and consent forms will be included with any employment offer.
  3. Satisfactory completion of a drug test from a laboratory certified by Colorado and chosen (and paid for) by CTL|Thompson. The laboratory will collect and test the drug test samples, for which the required notice will be included with any employment offer and for which the required consent forms will be provided by the laboratory.
  4. A valid driver’s license and acceptable driving record in accordance with the company automobile insurance policy guidelines.
Contact Information
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